Separation Methods Technologies, Inc. Customer Privacy Statement

This Privacy Statement was last revised on May 21, 2018.

Separation Methods Technologies, Inc. and its subsidiaries (also referred to in this document as “Separation Methods Technologies”, “SMT”, “we”, “our” and “us”) are committed to protecting and maintaining your privacy. Separation Methods Technologies, Inc. is established in the United States, with our registered office at 31 Blue Hen Drive, Newark, DE 19713, United States and for the purpose of the General Data Protection Regulation (the “GDPR”), we are the data controller for all information processed in relation to the Website. The subsidiary you contract with will be the data controller of information provided for the purposes of marketing and providing the any Separation Methods Technologies services. This privacy statement (“Privacy Statement”) is designed to make you aware of our privacy practices, of the types of information that we collect from you and how that information will be used both when you use our website at https://separationmethods.com (the “Website”) or interact with us offline in relation to providing or receiving goods and/or services. To make this notice easy to access, a link to it is available on the bottom of every Separation Methods Technologies web page.

If you wish to contact Separation Methods Technologies regarding your personal information or this Privacy Statement, please contact us at info@separationmethods.com.

This Privacy Statement covers the collection, treatment and use of any personal information gathered by Separation Methods Technologies from customers, suppliers, vendors and other entities that Separation Methods Technologies does business with.

This Privacy Statement does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services and applications that you elect to access through our Website.

If you do not agree with this Privacy Statement in general or any part of it, you should not access the Website. Please take a moment to review our policies and practices described below.

Throughout this Privacy Statement, “personal information” refers to any information that identifies you (either alone or together with other information), such as your name, address, e-mail address, phone number, etc.

  1. WHAT INFORMATION WE COLLECT

1.1 Customers and Vendors

During the course of your relationship with us, we collect personal information such as your name, postal address, telephone number, fax number, e-mail address, contact and billing information, transaction history (including order, lead and service/repair history) and credit card or other financial information (which shall be encrypted).

Through your in-person communications and/or online interactions with Separation Methods Technologies, we will ask you to provide information regarding your personal or professional interests, demographics, experience with our products and contact preferences. We will combine the information you provide to us through different communications and contact channels, such as combining data collected online with information provided offline. In addition, personal information will be required to determine access eligibility for certain restricted parts of our Website.

Further categories of information we collect are set out in Section 2 (How we use your personal information) below.

1.2 All visitors to Separation Methods Technologies websites

While you are visiting our Website, we may collect some technical data related to your browsing session such as IP address, browser type and language, number of visits to our Website and the hyperlinks you visited.

We use such technical data in aggregate form, save as indicated in the paragraph below, without identifying you personally for Separation Methods Technologies’ own reporting, statistics and website enhancements, as well as for information security purposes

Login or other tracking information that may identify you through website navigation will be stored for short time periods for technical security, website improvements, customer relationship purposes and so far as you continue interacting with Separation Methods Technologies.

Please see Section 8 (How we use cookies) below for our use of cookies and similar technologies.

  1. HOW WE USE YOUR PERSONAL INFORMATION

Separation Methods Technologies will use the personal information that we collect from you for the general purposes set out below. As it is in our legitimate interests to be responsive to you, to ensure the proper functioning of our products and organization and to provide you with a better service, we will use your personal information as follows.

  • We will use your contact and sign-in information such as your name, postal address, telephone number, fax number and e-mail address for the following purposes:
    • To communicate with you if you submit a query or request a quote.
    • To determine access eligibility for certain restricted parts of our Website.
    • To sign you up if you subscribe to receive our newsletter or content or if you sign up for our webinars.
  • We will use your usage information, such as your IP address, browser type, number of visits to our Website and the hyperlinks for the following purposes:
    • To respond to technical or service problems;
    • To personalize our Website and communications;
    • To ensure content from our Website is presented in the most effective manner for you and your device;
    • To monitor and analyze trends, usage and activity in connection with our Website and to improve our Website;
    • To administer the Website and for internal operations, in order to conduct troubleshooting, data analysis, testing, research, statistical and survey analysis;
    • To keep the Website safe and secure; and
    • To measure and understand the effectiveness of the content that we serve to you and others.
  • As part of the legal and regulatory obligations that we are subject to, we may also use your contact, usage and payment information to comply with such obligations and to comply with governmental and regulatory decisions.
  • We will use your personal information to better understand your needs and to provide you with a better service, including by responding to your correspondence, and providing updates on services and benefits.
  • Whenever we collect credit card numbers or other financial data, the data is only used for payment processing and the data is not retained for any other purpose.

From time to time in accordance with applicable law, we may also use your information to contact you for market research or to provide you with marketing information we think would be of particular interest. To unsubscribe from promotional emails, please click the link ‘Click here to edit your subscription or unsubscribe’ in the footer of our promotional emails or see Section 3 (Marketing Communications) below for more information.

User Forums

The Website may contain areas where users can transmit or post communications, for example on blogs, comments, bulletin boards or user forums. You should be aware that any personal information you submit there can be read, collected, or used by other users, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in such public areas.

  1. MARKETING COMMUNICATIONS

To the extent permitted by applicable laws (including only with your consent where required by applicable laws), we will send you periodic marketing messages from Separation Methods Technologies, including newsletters, promotions and special offers. We will use your name, postal address, telephone number, fax number, social media profile and email address to send these messages to you. You are able to opt out of receiving such messages without any negative effect to your relationship with Separation Methods Technologies by following the unsubscribe instructions included in each marketing email. However, please note that opting out will prevent you from receiving email messages regarding updates, improvements, or special offers. If you opt out of such marketing messages, we will continue to send you non-marketing emails, e.g. emails about our business dealings with you. We also reserve the right to contact you when we believe it necessary, including where required by law.

We will also provide you the opportunity to let us know if you wish to opt out at any time of other contacts from Separation Methods Technologies and without any negative effect to your relationship with Separation Methods Technologies, and we will do everything we can to honor such requests. This choice will be offered at the bottom of our online or offline communications to you.

If you have any difficulty opting out, please contact us at info@separationmethods.com.

  1. WHERE WE STORE AND WHO WE SHARE YOUR PERSONAL INFORMATION WITH

The personal information that we collect from you in relation to the provision of our Website will be transferred to, and processed in the USA by Separation Methods Technologies, Inc. so that we can perform our contractual obligations with you.

The personal information that we collect from you in relation to the selling of our products and services will be subject to the terms of the local Separation Methods Technologies subsidiary you contract with. Where the GDPR applies, such personal information will be transferred to, and processed in the USA by Separation Methods Technologies, Inc. under the European Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses) (the “Model Clauses”), pursuant to Decision 2004/915/EC and 2010/87/EU. Please contact info@separationmethods.com, if you would like to see a copy of the Model Clauses.

Where the GDPR applies and the recipient of your personal information is located outside the European Economic Area (“EEA”), such transfer will either be: (i) to a recipient certified to the US Department of Commerce’s EU-US Privacy Shield; or (ii) subject to the Model Clauses. For more information about the EU-US Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website. If you would like to see a copy of the Model Clauses, please contact info@separationmethods.com.

Separation Methods Technologies does not sell, rent, or lease your personal information to others except as described in this Privacy Statement.

Separation Methods Technologies will also disclose your personal information: (i) if we are required to do so by law; (ii) if we believe that it is necessary to enforce or apply our terms of use and other agreements or otherwise protect and defend the rights, property or safety of Separation Methods Technologies or that of our customers; (iii) in order to comply with a judicial proceeding, court order or other legal obligation or government inquiry; or (iv) to any entity that acquires any part of Separation Methods Technologies’ current operations by way of merger, de-merger, acquisition, reorganization or sale of assets. You will be notified via email and/or a prominent notice on our Website of any change in ownership or usage of your personal information, as well as any choices you have regarding your personal information.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement.

  1. HOW LONG WE STORE YOUR PERSONAL INFORMATION FOR

We will retain your personal information in accordance with the retention periods set out in the tables above in Section 1 (What information we collect), here.

  1. YOUR RIGHTS

Where GDPR applies you have the following rights.

Access and Portability: You have the right to ask us to access the personal data we hold about you and be provided with certain information about how we use your personal data and who we share it with.

Where you have provided your personal data to us with your consent, you have the right to ask us for a copy of this data in a structured, machine readable format and to ask us to share (port) this data to another data controller.

Correction: You also have the right to ask us to correct your personal data where it is inaccurate or incomplete.

Right to deletion: In certain circumstances, you have the right to ask us to delete the personal data we hold about you.

Restriction: In certain circumstances, you have the right to ask us to restrict (stop any active) processing of your personal data.

In addition, you can object to our processing of your personal data based on our legitimate interests and we will no longer process your personal data unless we can demonstrate an overriding legitimate ground.

To exercise any of these rights above, please contact us at info@separationmethods.com. In addition, you have the right to complain to any applicable data protection supervisory authority.

Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals or company trade secrets or intellectual property, where there are overriding public interest reasons or where we are required by law to retain your personal data.

You can withdraw your consent at any time by contacting us at info@separationmethods.com.

At any time, you have the right to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes, and we will stop processing the data for that purpose.

In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at info@separationmethods.com and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to raise a complaint with a relevant supervisory authority in the country in which you live or work, where you think we have infringed data protection laws.

  1. HOW WE KEEP YOUR PERSONAL INFORMATION SECURE

Separation Methods Technologies is committed to ensuring the security of your personal information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of personal information, we have put in place appropriate physical, electronic and organizational measures to safeguard and secure it. We will store personal information in locations outside our direct control (e.g. on servers or databases co-located with hosting providers) and ensure that we have appropriate technical and organizational measures in place with such providers.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

Unfortunately, the transmission of information over the internet is not completely secure. We cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.

If you have any questions about security on our Website, you can contact us at info@separationmethods.com.

  1. HOW WE USE COOKIES

While you are visiting our Website, we collect technical data related to your browsing session such as IP address, browser type and language, number of visits to our Website and the hyperlinks you visited.

We use such technical data in aggregate form without identifying you personally for Separation Methods Technologies’ own reporting, statistics and website enhancements, as well as for information security purposes.

For further details about the data we collect through cookies, their purpose and your choices in relation to cookies, please see here.

  1. ADDITIONAL INFORMATION

Links to Third-Party Websites

Links to third-party websites are provided solely as a convenience to you. If you use these links, you will leave the Separation Methods Technologies website. Separation Methods Technologies has not reviewed, does not control and is not responsible for these websites, their content or their privacy statement. Thus, we do not endorse or make any representations about them, any information, software or other products or materials found there, or any results of using them. If you decide to access any of the third-party sites linked to Separation Methods Technologies’ website, you do so entirely at your own risk.

Email a Page

If you choose to use our Email a Page service, your name, comments and the email addresses you provide will not be used for any other purpose than to complete this page-forwarding transaction.

Changes to the Privacy Statement

This Privacy Statement is effective as of the date stated at the start of this Privacy Statement. We reserve the right to modify this Privacy Statement at any time by posting the revised policy on our Website and updating the date the statement was last revised at the start of this Privacy Statement, so please review it frequently. If we make material changes to this Privacy Statement, we will notify you by email or by means of a prominent notice on our home page. Unless we ask for your explicit agreement to certain terms of our policy, we consider that your continuous use of our Website means that you accept the terms of this Privacy Statement.

Contact Information

Please send/contact us with questions or comments about our privacy practices at:

Email: info@separationmethods.com

Phone: (302) 368-0610